The short versionthat’s really it
If ReviewMySitesisn’t right for you, ask within 14 days of any payment and you get that payment back in full. No questions, no forms.
Send a message or email billing@reviewmysites.com within 14 days.
Paddle, our Merchant of Record, returns the payment.
Usually within 5 to 10 business days, to the method you paid with.
1. The 14-day money-back guarantee
You can request a full refund of any payment within 14 days of the date it was made. That covers your first subscription payment, a monthly or yearly renewal, and a charge for added seats. This applies however you paid, including card, PayPal and UPI.
When we refund a subscription payment, we also cancel that subscription, so you are not charged again. The workspace moves to the Free plan: nobody is removed and nothing is deleted.
2. After 14 days
Payments are not refunded after 14 days, but you can cancel at any time from the Billing page and you will not be charged again. You keep your plan until the end of the period you paid for. If something went wrong on our side, for example you were charged twice or the Service was unavailable for a long period, write to us and we will put it right, whatever the date.
3. Changing your plan
Adding or removing seats, or moving between plans, is not a refund. The difference for the rest of the current period is worked out automatically: moving up is charged at the time, and moving down is credited against your next payment.
4. How to ask for a refund
Either of these works:
- Email billing@reviewmysites.com from the address on your account, and tell us which workspace it is for.
- Contact Paddle, our reseller, at paddle.net, where you can also look up any charge from us by the email you paid with.
5. How you get the money back
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders, so every refund is issued by Paddle to the payment method you used.
Once approved, refunds usually reach you within 5 to 10 business days, depending on your bank or payment provider. Paddle sends you a confirmation email when the refund is issued.
6. Contact
Anything about a payment, an invoice or a refund: billing@reviewmysites.com. See also our Terms of Service.