A comment with a picture of what the person was looking at is worth three without. How that picture is taken depends on the device, and on whether the screenshots extension is installed.
Three ways a picture is taken
| Where | How | What you do |
|---|---|---|
| Chrome with the extension | The extension photographs the tab. | Nothing. Every comment gets its picture. |
| Any desktop browser | The browser’s screen sharing, once per page load. | Turn screenshots on from the bar, then let the browser share this tab. |
| Phone or tablet | You attach one. | Take a screenshot first, then press Screenshot in the comment box. |
With the extension (recommended for your team)
RMS - Screenshotsis a free Chrome extension. With it, the picture comes from the tab itself: no “share your screen” prompt, no sharing bar, and it keeps working as you move between pages. It asks for no permission when you install it; you turn on Allow on all sites once, in the extension, and that is the whole setup.
Get it from the Chrome Web Store. The review bar also notices when it is installed but switched off, and shows you where the switch is.
Without the extension, on a computer
The browser's own screen sharing takes the picture. The bar offers to turn screenshots on; say yes and the browser asks which tab to share, so choose the current one. That permission lasts until you leave the page, so following a link means being asked again. If you would rather not share, comments still save, just without a picture. Your clients use this road and nothing needs installing.
On a phone or tablet
Mobile browsers cannot capture a page, so the comment box has a Screenshotbutton instead. Order matters: take the phone's screenshot first, then open the comment and choose the picture from your photos, because the comment box covers the page once it is open.
Replacing a picture
On your own comment you can replace the screenshot: Re-upload on the picture swaps it for a file (or paste an image while the comment is open). On a computer, hovering your own pin shows Retake, which lets you click the right element again and takes a fresh picture there. The pin moves with it.
How long pictures are kept
Screenshots are kept for 30 days on the Free plan and for a year on paid plans; attachments for 90 days and two years. Comments themselves are never deleted on a schedule.